Lost a charm back? We've got you covered!
P.S. When attaching your charms, use the mini screwdriver to tighten the back until it no longer turns. Then, hold the charm back with your fingers to keep it steady and twist the charm itself to secure it even further!
Returns & Exchanges
All items are final sale.
As a small business, we’ve made the tough decision to pause returns and exchanges for now. Every Furei® piece is made and packed with care, and this policy helps us keep quality high and pricing fair — especially with ongoing tariff changes and unpredictable shipping costs.
Please double-check sizing and customization details before placing your order, and don’t hesitate to reach out if you need help choosing the right fit.
First time shopping with us?
Send us your pup’s breed and measurements. We’re happy to recommend a size!
Need help?
Check out our size guides before placing your order.
U.S. orders:
Duties and tariffs are not included and may be charged upon delivery. You’ll also see an option for DDP (Delivered Duties Paid) pricing at checkout if you'd prefer all fees included upfront.
Still have questions?
We’re always here to help! Reach out anytime at hello@fureipets.com 💌
