Politique de confidentialité

Privacy Policy:

Introduction: Welcome to Furei Pets! This Privacy Policy describes how Furei Pets (referred to as "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website www.fureipets.com (referred to as the "Site").

Contact Us: If you have any questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact us via email at hello@fureipets.com

Information Collection: When you visit our Site, we collect certain information about your device and your interaction with the Site, as well as information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information:

  • Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our services.
  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, pages viewed, search terms, and interactions with the Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor Shopify.

Order Information:

  • Purpose of collection: To provide products or services, process payments, arrange for shipping, and provide order confirmations.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our processors Shopify, PayPal, Route, ShipBob.

Customer Support Information:

  • Purpose of collection: To provide customer support.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
  • Source of collection: Collected from you.

Sharing Personal Information: We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store.

Using Personal Information: We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping orders, and keeping you informed about our products and services.

Lawful Basis: We process your Personal Information under various lawful bases, including your consent, the performance of contracts, compliance with legal obligations, and our legitimate interests.

Retention: We retain your Personal Information for our records unless and until you request us to erase this information.

Automatic Decision-Making: We do/do not engage in fully automated decision-making using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud.

GDPR: If you are a resident of the European Economic Area (EEA), you have certain rights regarding your Personal Information, including access, portability, correction, updating, or erasure.

Cookies: We use cookies to enhance your browsing experience. You can control and manage cookies through your browser settings.

Do Not Track: We do not alter our data collection and usage practices in response to "Do Not Track" signals from your browser.

Changes: We may update this Privacy Policy from time to time. Please review it periodically for any changes.

Complaints: If you have a complaint regarding our privacy practices, please contact us using the information provided above.

Last updated: 02-22-2024