We understand that sometimes things don’t work out, and that’s okay. At Furei®, we want you and your pup to be happy with your purchase. Here’s everything you need to know about our return and exchange policy:
- We accept returns within 30 days of purchase. You can return your product for store credit, exchange it for a different product, or receive a refund to the original payment method.
- Discounted items are final sale and cannot be returned or exchanged.
- Engraved tags and custom items are final sale and not eligible for return or exchange.
- We cannot accept returns for international orders.
- All returns and exchanges are subject to a $10 shipping and handling fee.
Important Notes:
- Returned items must have tags attached and must have no visible signs of wear or use.
- Furei® is not responsible for lost or stolen packages after the courier has delivered the item to the final destination.
Visit [this link] to initiate your return or exchange. Make sure your item is unused, has tags attached, and is within the 30-day return window.
That's unusual and definitely not what we want! If that happens, please reach out to us at hello@fureipets.com and we’ll make sure to help you out.
Discounted items are final sale and cannot be returned or exchanged.
Yes, all returns and exchanges are subject to a $10 shipping and handling fee.
You have 30 days from the purchase date to initiate a return or exchange.
Furei® is not responsible for lost or stolen packages once they have been delivered to the final destination.
Proud to be a Canadian owned company. All our orders are dispatched out of our warehouse in Montreal, QC.
Providing that your order has not already been shipped, we can definitely help you change your shipping address details. Please email us at hello@fureipets.com with your order number, full name and your new shipping address and we will get back to you as soon as possible.
Providing we are able to catch it before it heads out the door, we can update your order. Please email us at hello@fureipets.com as soon as possible so we are able to help you.
We are working very hard to get your order out to you as quickly as possible (After all, your pup deserves it). Once your order has been shipped, you will receive an email which will provide you with a link to your tracking details. Occasionally, couriers can take up to 48 business hours to update your tracking information. If you have any questions, you can always email us at hello@fureipets.com.
